Returns

Please check your package immediately at delivery. If you receive a damaged, missing, or incorrect item, you must contact support within 24 hours of delivery with your order details and a clear unboxing video.

Return and replacement eligibility depends on product category, condition, and verification. Certain categories may be non-returnable due to hygiene and safety requirements.

Approved refunds are processed to the original payment method or as otherwise communicated by support. Processing timelines may vary by payment partner and bank.

This policy is a general framework and does not constitute legal advice. Please align final wording with your exact operational and legal requirements.