Privacy Policy

1. Information We Collect

• Identity and contact details such as full name, phone number, and email address.
• Shipping details such as address, city, district, state, and pincode.
• Order and transaction details such as products, quantities, and order status.
• Technical data such as IP address, browser type, pages visited, and device information.
• Communication data from customer support, WhatsApp, email, and feedback forms.

2. How We Use Information

• To process and deliver orders and provide order tracking updates.
• To verify purchases, prevent fraud, and maintain platform security.
• To communicate service updates, support responses, and policy changes.
• To improve website performance, product offerings, and user experience.
• To send marketing communications only where permitted by applicable law.

3. Legal Basis and Consent

We process data based on contract performance, legitimate business interests, legal obligations, and consent where required. You may withdraw consent for promotional communications at any time.

4. Sharing of Data

We share data only as necessary with trusted service providers such as payment processors, shipping partners, analytics vendors, and customer support tools, subject to contractual confidentiality and security requirements.

5. Data Retention

We retain data only for as long as needed for order fulfillment, accounting, compliance, dispute resolution, and fraud prevention, unless a longer retention period is required by law.

6. Your Rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal information. You can also opt out of marketing messages by following unsubscribe instructions or contacting us directly.

7. Security

We use reasonable technical and organizational safeguards to protect personal data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Contact

For privacy requests or questions, contact us at hello@bijnoor.com.